Refund policy

As all items are handmade and personalised to order, I do not accept returns or exchanges.

In the rare event that your item arrives damaged or faulty, please contact me within 14 days of delivery with photos and I will arrange a remake or full refund.

Cancellations must be made before the item is made.

Please contact me with any questions: kirsty@kirstyshandmadekeepsakes.co.uk